General Terms & Conditions
All In The Wrap Ltd prides itself on delivering a high standard of products and customer service.
PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY AND IN FULL AS YOU ARE AGREEING AND ACCEPTING THEM AT TIME OF PLACING YOUR DESIGN CONSULTATION BOOKING.
BY ACCEPTING YOUR QUOTE AND PLACING YOUR VINYL WRAP INSTALLATION ORDER YOU ARE ACCEPTING AND AGREEING TO OUR GENERAL TERMS AND CONDITIONS.
FAILURE TO READ AND UNDERSTAND OUR GENERAL TERMS AND CONDITIONS IS NOT THE RESPONSIBILITY OF ALL IN THE WRAP LTD.
In case a customer is dissatisfied with any of our products or services, we expect the customer to formally notify us in writing.
All notifications MUST be submitted to our Head Office address within fourteen (14) days.
Only Royal Mail Recorded Delivery Letters will be accepted, notification by email or telephone call will NOT be accepted as notification and WILL invalidate any claim.
Failure to notify us within this period shall void any further action taken by the client.
Our Head Office does not have the facilities to accommodate visitors so please DO NOT ATTEND
Head Office
All In The Wrap Ltd,
113 South Road,
Haywards Heath.
West Sussex.
United Kingdom.
RH16 1UA.
Email -: [email protected]
Phone -: 01444 459130 (option 1)
(We try to respond to emails within 72 hours, this does not include weekends)
Initial Estimate (Quote)
Our initial estimate is based on a physical viewing of your premises and relies on the information provided by the client.
If a physical viewing is not possible, virtual viewings can be scheduled by appointment only.
Please note that all Virtual Consultations will only provide an estimated cost, as unforeseen issues may not always be visible during a video consultation.
Whether it’s a virtual consultation via Zoom video call or pictures emailed to us, the estimate given is approximate and is always subject to change following a physical viewing.
A design consultant’s report is essential to provide a detailed estimate.
Price adjustments may occur due to additional items being added by the client, upgrades or changes in materials used, required repair work before installation, or additional materials needed.
The lead installer will inform you if there are any additional costs before work continues.
Unless the client instructs us not to order additional materials or carry out additional work, these additional costs will be applied to the final invoice.
No work will commence until the client is informed of any adjustments and has provided approval.
If the client declines, the additional works or materials will not be carried out or ordered, which may result in the work not being completed
2A -: Material Price Increases
Due to the unprecedented circumstances we are currently experiencing, it is possible that there will be adjustments in the prices of certain materials used in your project.
In the event of such adjustments, there may be an impact on the overall cost of the project, potentially leading to an increase.
Please be assured that we are fully committed to keeping you promptly informed of any changes as they arise, ensuring transparency and clear communication throughout the process.
Your satisfaction and understanding are of utmost importance to us, and we will strive to navigate these challenges together with transparency and integrity.
2B -: Additional Materials Required During Installation.
If additional materials are required during the installation, such as due to the addition of items or if the client is not satisfied with the finish and requests the panels to be re-wrapped, the Lead Installer will inform the client about this.
The job will only proceed once the client has verbally confirmed their approval of ordering the additional materials.
If the client refuses to pay for the additional materials, the installation will proceed without the additional items being wrapped, potentially resulting in an incomplete job.
The cost of the additional materials will be added to the client’s final invoice.
3 -: Our Office Hours
Tuesday -: 9am – 5pm
Wednesday -: 9am – 5pm
Thursday -: 9am – 5pm
Friday -: 9am – 5pm
Saturday -: CLOSED
Sunday -: CLOSED
Bank Holiday Fri -Mon -: CLOSED
4 -: Installation Hours.
Monday – Friday -: 9am – 5pm
Saturday -: Only By Agreement
Sunday -: CLOSED
Bank Holiday Fri – Mon -:
Only By Agreement
Important Notice:
Any additional hours beyond the specified duration will result in an additional charge of £65 per hour or part hour, per installer on site, this additional cost will be included in the client’s final invoice, and the client will be responsible for payment.
5 -: Social Media Enquiries.
All enquires MUST be submitted through our social media and will be responded to within 72 hours (excluding weekends), any social media enquiries will incur a delay of up to 72 hrs.
6 -: Availability
During periods of high demand or staffing issues we reserve the right to cease all correspondence and implement public notice through appropriate channels i.e. -: website/social media. regarding availability.
In accordance with the stipulated terms and conditions, in times of heightened demand or shortages in staff availability, we uphold the prerogative to discontinue all forms of communication and proceed with the dissemination of public notifications via designated channels, specifically the website and social media platforms.
This course of action ensures transparent and timely updates pertaining to the availability of our services or products, thereby maintaining an open line of communication with our esteemed clientele.
7 -: Fixtures & Fittings
7 A -: Screws
When removing the screws necessary to complete the panel, we cannot be held liable for any pre-existing faulty screws breaking or snapping.
If possible, replacement screws can be supplied at a cost of £5 per screw, subject to availability (this is not guaranteed).
7 B -: Hinges
Hinges can be a crucial component in various applications and industries.
The selection of the right hinges is essential for ensuring smooth and reliable operation.
Whether it’s for doors, cabinets, or other mechanical systems, the quality and durability of hinges play a significant role in the overall functionality and longevity of the application.
If any faulty or damaged hinges are discovered during installation, we will promptly inform the client.
We cannot be held responsible for any resulting breakages or damage.
New hinges can be provided and installed, with prices starting at £20 per hinge.
Should the client choose not to select this option at the time of order, the additional cost will be added to the final invoice and the client will be responsible for this expense.
7 B -: Hinges
Hinges can be a crucial component in various applications and industries.
The selection of the right hinges is essential for ensuring smooth and reliable operation.
Whether it’s for doors, cabinets, or other mechanical systems, the quality and durability of hinges play a significant role in the overall functionality and longevity of the application.
If any faulty or damaged hinges are discovered during installation, we will promptly inform the client.
We cannot be held responsible for any resulting breakages or damage.
New hinges can be provided and installed, with prices starting at £20 per hinge.
Should the client choose not to select this option at the time of order, the additional cost will be added to the final invoice and the client will be responsible for this expense.
7 C -: Handles
Whilst we take every effort and exercise reasonable care during the removal process, we cannot be held responsible for pre-existing faulty handles and any resulting damage, such as screws snapping or the rounding off of screw heads.
We offer complimentary fitting of handles for clients who supply replacement handles different from those removed.
All necessary parts must be provided at the start of the installation.
If the quality of the handles is subpar, we will assess whether fitting is feasible.
We retain the right to decline fitting second-hand or low-quality handles due to faulty fittings or wear and tear.
If the client did not initially request handle replacement but makes such a request during installation, this can be accommodated (where feasible) at an additional cost of £55 per handle (excluding fitting) fitting of replcement handles is £10 per handle.
7 D -: Kickboards
We do not accept responsibility for the breakage or snapping of existing kickboard clips during removal, despite exercising reasonable care during the process.
If the clips are broken, alternative fixings may be offered in some cases, which may incur a charge.
Any additional fees will be communicated to the client before any further action is taken.
7 E -: Interior & Wallcoverings
We take great care in handling all aspects of the installation process.
However, we cannot be held liable for any damage to existing fixtures, fittings, wall coverings, brickwork, plaster work, tiles, painting and decorating, flues, electrical work, or lighting that may occur during the installation process.
8 -: Worktops & Other Panels
Any worktops or other panels requiring repair before being wrapped must be thoroughly repaired at the client’s expense and to a satisfactory standard prior to the installation.
This applies unless the client specifically requests such repair during the pre-installation inspection, in which case there will be an additional charge of £100 per panel that requires repair prior to the wrap installation.
If the need for repair has not been communicated during the pre-installation inspection, an additional charge of £150 per panel will be added to the final invoice, and the client will be informed before the wrap installation begins.
It is imperative that ALL silicone around the sink, hob, upstands, and worktop edges be removed by the client, unless this service has been requested during the pre-installation inspection, if the sealant has not been removed to the required standard and requires our installations team to complete removal this will incur a charge of £100 which is payable by the client on the final invoice.
The client is accountable for improving the condition of the existing worktops, upstands, joining bars, or any other surfaces being wrapped before the installation.
This must be done to a satisfactory standard.
If, on the day of installation, the condition is found to be below the required standard, the installation may be suspended until the necessary repair is completed.
9-: Colour Matching
When we are partially wrapping kitchens, bathrooms, bedrooms, furniture or other items, we cannot guarantee a colour match to existing colour, or guarantee a match to a previously wrapped/partial wrapped area.
Vinyl wrap is produced in batch quantities and colour shade differences occur from batch to batch.
We therefore recommend having your full project wrapped on the same installation date.
We will however try our very best to get as close as possible.
It is the clients responsibility to choose from products/samples available, clients confirmation is required before installation.
When undertaking partial wrapping projects for various spaces such as kitchens, bathrooms, bedrooms, furniture, or other items, it is important to note that ensuring an exact colour match to an existing surface or a previously wrapped/partially wrapped area may not be feasible.
The production of vinyl wrap occurs in batch quantities, leading to potential color shade variations between batches.
To mitigate this, it is highly recommended to have the entire project wrapped on the same installation date.
While our team strives to achieve the closest possible colour match, it’s essential for the clients to select from the available products/samples, and their confirmation is required before the installation process.
This approach helps in aligning expectations and ensuring a satisfactory outcome for the project.
10 -: Finish
The quality and smoothness of the vinyl application depends greatly on the surface it is being applied to.
Even small imperfections can become noticeable once the wrap is installed.
Additionally, the environment in which the wrapping takes place is crucial.
The vinyl conforms to the surface it is applied to, meaning pre-existing damage, dust, and grain will be reflected in the finished result.
It’s important for customers to address any unfinished joinery work (raw wood surfaces MUST be sanded and prepared with primer prior to the installation taking place, All In The Wrap Ltd DO NOT take responsibility of the finish is the client has not prepared the surface correctly and inperfections are visable), dusty flooring, cooker grease, splashes, and pet hairs before installation to avoid delays caused by these issues.
(All In The Wrap Ltd DO NOT accept responsibility if the surface is not prepared and perfectly smooth prior to the installation of the wrap.)
In most instances, contaminations should not exceed 5% of the total area on average.
All In The Wrap Ltd disclaims any liability for environmental conditions; it is the client’s responsibility to adequately prepare the room.
We strongly advise addressing any discrepancies through sanding/smoothing before proceeding with the installation.
Any concerns should be raised during the viewing/estimation/pre-installation assessment phase.
It is the client’s responsibility to rectify issues such as raw wood, painted wood, chipped surfaces, or similar issues prior to installation.
Please note that if minor imperfections become visible after installation due to inadequate panel preparation by the client, this will NOT entitle the client to cancel the job or insist in additional material to be applied without cost (any additional material that the client requests WILL be chargeable on the clients final invoice).
11 -: Pre Existing Conditions.
Cabinets, doors, drawers, kickboards, worktops, upstands, corner edging, wine racks, open shelving, trim, splashbacks, tiles, overhangs, shelving, housings, brackets, and uneven wall surfaces will significantly impact the overall effectiveness of the vinyl wrap installation.
We exercise diligence and precision in every stage of the installation process.
Any independent concerns will be carefully documented by the lead installer and reported to the head office.
The drying time for any finishing silicon seal is approximately 4 to 6 hours.
It is important to avoid the areas highlighted by the senior installer during this time.
Although not mandatory, it is recommended to refrain from using the wrapped area for 4-6 hours upon completion of the installation.
We advise that silicone seals should be replaced every 16-24 months following the installation.
This responsibility lies with the client.
12 -: Sealant
It is crucial to finalize the colour choice for the silicone sealer before installation.
In the absence of a specific silicone sealant selection by the client, our senior installer will default to using white sealant.
Should the customer desire an alternative colour that has not been specified prior to installation, the silicone sealant will not be applied, and the responsibility of finishing the installation will fall to the client.
Our decorative silicone application comes with a 3-month warranty, and any future replacements will be the client’s responsibility.
We strongly recommend annual replacement by a third-party mastic application professional.
Adhering to common practice, silicone should be replaced annually, and it is the client’s responsibility to ensure proper upkeep, care, and timely replacement when needed.
PLEASE NOTE
Extra care is essential when cleaning silicone-sealed areas.
All In The Wrap Ltd will not assume responsibility if the sealer lifts due to improper care, heavy cleaning, or abrasive solutions.
In such cases, it is the client’s responsibility to arrange for a replacement.
We strongly advise using a soft sponge and a non-abrasive, antibacterial architectural surface cleaner to gently clean these areas.
Please note that the decorative application provided during All In The Wrap Ltd installations is a complimentary service and not essential, as the architectural vinyl application is fully sealed and watertight upon installation.
13 A -: Decorating / Renovations
We strongly recommend that our clients ensure all necessary renovations and decorating work are finished before the scheduled vinyl wrap installation.
This precaution is essential to minimize the risk of damage to the vinyl wrap from other tradesmen before, during, or after the installation process.
13 B -: Cleaning
**ATTENTION**
Before installation, it is MANDATORY and CRUCIAL to thoroughly deep clean ALL surfaces that will be wrapped (this service can be requested and is additional to the installation).
The area to be wrapped must be completely dusted and degreased, with all kitchen surfaces cleared and all drawers emptied before the installers arrive (unless you have also chosen the pre-clean option when making the booking).
13 C -: A guide on preparing for your vinyl wrap.
To ensure the successful application of the wrap, it is imperative to conduct a thorough and comprehensive dusting and vacuuming of all surfaces that will be wrapped.
Additionally, a complete degreasing and preparation process using architectural surface cleaner, such as isopropyl alcohol, must be carried out.
This meticulous preparation is essential to ensure that the surfaces are smooth to the touch, free from any traces of grease, dust, paint, or glue.
It is crucial that the client fulfils the responsibility of maintaining the cleanliness and readiness of the surfaces to be wrapped, as this will directly impact the quality and longevity of the wrap application.
By adhering to these rigorous preparation standards, you can significantly enhance the overall result and effectiveness of the wrapping process.
13 D -: Please Ensure Before Installation.
Ensure our Installation Team have uninterrupted access to all areas being wrapped.
All work surfaces should be clear with no obstructions blocking entrance/exits for installation team access.
There should be no items/clutter in any areas where our installers will be working in.
The pre installation steps are essential and should be carried out by the client to ensure no interruption to installation.
This is also essential in the overall quality and longevity of the wrap being applied, it is also an essential part of the installation warranty terms and conditions.
A compatible architectural wrapping environment is required to ensure the best possible finish.
A full deep clean and degrease of the full area being wrapped to the required standard and all obstructions removed from required access areas is necessary.
In the event our installation team arrive and the surfaces being wrapped are not prepared to the required standard, the installation team will be required to prep all surfaces to the required standard before wrap.
**This will incur an additional charge of £250 (this additional cost WILL be applied to the final invoice and the client WILL be liable for this cost, the client will be made aware by the lead installer upon their arrival)**.
In most instances we can accommodate this extra workload, however, there may not be sufficient time to complete preparation and installation in your allocated booking date.
In event of this being the case we will have to cease installation and will offer our next available installation date.
(NO REFUND WILL BE OFFERED UNDER OUR CANCELLATION POLICY IF THE CLIENT REFUSES A NEW DATE).
It is of utmost importance to emphasize the significance of these pre-installation requirements, as they not only contribute to the smooth progress of our installation team but also play a critical role in the quality and durability of the architectural wrapping.
Adherence to these guidelines is paramount for ensuring compliance with our installation warranty terms and conditions, ultimately safeguarding the longevity of the wrap.
Thus, it is imperative that the designated areas are meticulously prepared in advance, allowing for uninterrupted access and a conducive environment for the wrapping process.
In the unfortunate event that our installation team arrives at the site and finds the surfaces inadequately prepared, it will be necessary for them to undertake the preparation themselves, in line with the required standards.
Consequently, an additional charge of £250 will be incurred for this service, which will be reflected in the final invoice.
It is essential for clients to be aware that they will be liable for this cost, and our lead installer will communicate this upon arrival.
While we strive to accommodate such additional workload in most cases, it is important to note that there may be instances where the allocated booking date does not allow for the completion of both preparation and installation.
In such circumstances, we regret to inform that we will be unable to proceed with the installation and will need to reschedule for the next available installation date.
As per our cancellation policy, no refund will be offered if the client refuses the new date, underscoring the importance of thorough preparation prior to the scheduled installation.
14 -: CANCELLATION POLICY.
Please also read our RETURNS AND REFUNDS POLICY
If the client decides to cancel the installation for any reason, there will be NO REFUND of any payments made (as per our cancellation policy).
If a deposit has not been received, the client’s materials and deposit invoice WILL still remain active, as the client has entered into a legally binding contract by accepting their quote and agreeing for us to proceed with their installation.
Materials are automatically ordered once the quote has been accepted to cover non-returnable supplier costs, as well as the time, planning, and costs of our installation teams.
For any reason that leads to the client’s decision to cancel the installation, it’s essential to understand that our cancellation policy adheres to the principle that once a client has committed to the installation (by accepting their quote), the associated costs and commitments come into effect.
This policy has been put in place to account for the non-returnable supplier costs, as well as the time, planning, and expenses incurred by our installation teams.
We strive to ensure that the process from quote acceptance to material orders is as transparent and efficient as possible, and this commitment is reflected in our policy regarding cancellations.
ALL CLIENTS ARE MADE AWARE OF AND AGREE TO OUR CANCELATIONS POLICY & OUR REFUND POLICY AT TIME OF ACCEPTING THEIR QUOTE / ESTIMATE AND PRIOR TO PLACING THEIR ORDER
When it comes to our services, we hold the satisfaction and peace of mind of our clients in high regard.
We ensure that all clients are fully informed about and have agreed to our cancelations policy and refund policy at the time of accepting their quote or estimate, and prior to placing their order.
This approach not only promotes transparency but also fosters a strong sense of trust and understanding between our clients and our business.
Our commitment to clarity and honesty from the outset reflects our dedication to providing a seamless and satisfactory experience for our valued clients.
By booking their vinyl wrap installation and submitting their deposit, all clients affirm their agreement to these policies.
It is explicitly stipulated that no refunds will be issued under any circumstances.
All In The Wrap Ltd shall not be held responsible in the event of the client’s failure to thoroughly review our General Terms & Conditions.
15 -: PRE-INSTALLATION AND DURING INSTALLATION
Work Area Guidelines
When we are working in the designated areas, such as worktops, shelving, and display cupboards (ensuring all glasses are completely removed), it is crucial to maintain a clear and organized space.
We pay close attention to the working area, including the floor, workspace, and entrance/exits, as well as drawers, glass cupboards, and cupboards where access to hinges is required.
Additionally, appropriate lighting in the working area is imperative for optimal conditions.
For safety reasons, it is mandatory to keep all small children and pets out of the work area at all times.
This is essential for maintaining a secure and hazard-free environment.
We always strive to provide an estimated job completion time, but we cannot guarantee this, and there may be instances where your job exceeds the allocated time.
In such cases, additional costs per hour or part hour will be added to the final invoice due to unforeseen circumstances.
We will make every effort to promptly notify you of any changes.
All requirements such as appointments, delays, schedules, and additional trades must be clearly outlined by the client before and during the installation.
We endeavour to accurately estimate installation durations and have contingencies in place.
However, we reserve the right to cancel any job without notice if there is a breach of our standard Terms & Conditions at any point before or during the installation.
Please note that we do not maintain a large stock of vinyl wrap, and there may be instances of material shortages, discontinuations, and delivery issues with 3rd party suppliers, which can result in delays ranging between 3 and 12 weeks.
In such cases, we can offer alternative similar products.
If the client declines the replacement, they acknowledge that there will be no refund of any monies paid.
Despite jobs being scheduled and materials ordered in advance, our reliance on courier companies for timely deliveries means that unexpected delays beyond our control can impact the start time and job completion time.
Once again, we will endeavour to inform you as soon as possible in such situations.
16 -: Installation
Our installation team strives to be on site between 9am and 10am.
Start times may vary depending on factors such as distance, traffic, deliveries, unforeseen circumstances, or 3rd party delays.
Please note that additional time for job completion may be required.
While we make every effort to accommodate our clients, there are instances where new installation dates may be necessary or additional time will be needed to complete the job.
The working day for our installers concludes no later than 5pm, unless alternative arrangements have been made with our head office.
If the client insists on extending the installation team’s working hours, an additional cost of £65 per hour per installer will be incurred and added to the final invoice.
For health and safety reasons, no access is permitted to the working environment during installation unless specifically requested by our installations team.
It is essential to provide full uninterrupted access throughout the installation.
Prior to the installation, all necessary items should be removed from the area, eating arrangements must be taken care of, personal items should be removed, and all pets must be kept clear of the work area.
Unavoidable superficial damage may occur during installation to existing wall coverings.
All In The Wrap Ltd hold no liability for condition of pre existing paint work or decorating work (pre or post installation), any concerns should be addressed pre-installation.
Please be advised, any existing paintwork, wall papering/coverings maybe affected during wrap installation.
All In The Wrap Ltd hold no liability for any decorative damage during installation. i.e.-: wall covering, wall paper, paint, plasterwork, tile, grouting, coving, silicone seal, flooring.
It is very rare where cases occur of decorative damage, however they are out of our control as we can come into contact with these areas during installation process. (We employ reasonable care) during all aspects of installation.
17 -: Persons on site and any person under 18 years of age
Any persons under the age of 18 MUST be accompanied by parents/guardian at ALL times and strictly not permitted access to working area during installation.
Clients are required to remain (or a clients representative that has authority to make decisions on behalf of the client) on site and must be readily available during the installation times -: Monday to Friday from 9am to 5pm, and Saturdays from 10am to 3pm for job completion, sign off, and payment.
18 -: Appliances
Washing Machines, Dishwashers, Fridge Freezers, Tumble Dryers, Microwaves, Wine Fridges.
All In The Wrap Ltd hold no liability for damage incurred to any of these items during installation, although extensive care is taken throughout installation.
If a client wishes to have a wrap applied to any of these areas and requires the removal of these appliances, it is the client’s responsibility to arrange for their removal before the installation and to refit them after the installation by a relevant tradesperson.
If these areas have been requested to be wrapped and upon our installation team’s arrival these appliances have not been moved, the installation team will only wrap areas they have access to, typically to the width of a hand.
An alternative date or dates to wrap these areas will be offered at an additional cost of £250 per day per installer (additioanl to the daily labour rate).
If the client chooses not to have the item wrapped, no refund for the material ordered will be given under our cancellation and refund policy.
19 -: Kickboards
Unless prior arrangements have been made, All In The Wrap Ltd holds no responsibility for altering pre-existing kickboards.
If kickboards are omitted, for example, if a new floor has been fitted, it is the client’s responsibility to re-fit kickboards or to ensure they are altered to fit before wrap installation.
If any additional joinery work is required, the client will be advised.
There is an option, subject to charge and availability, where we can offer this service.
However, it should be arranged before installation.
20 -: Booking Procedure
20 A -: Payment Schedule Deposits
A NON-REFUNDABLE deposit equivalent to the Materials & Prep/Prime Work value must be paid upon acceptance of the quote.
This payment is required before the installation to confirm the installation date.
ALL DEPOSITS ARE STRICTLY NON-REFUNDABLE
The booking date will be provisionally held for 24 hours without the deposit.
After the installation is completed and signed off by our senior installer, the client will receive a second invoice for the remaining balance, covering the labour costs and any additional expenses incurred during the installation in accordance with our General Terms & Conditions.
For ALL Residential Clients the final invoice MUST be settled on the final day of installation prior to the installation team leaving the premises, if the invoice is not paid within 7 (seven) days of issue additional administrative charges of £150 per 7 (seven) days from the date of the invoice being issued will be applied and a new invoice with these charges will be issued superseding the previous completion invoice.
ALL Commercial Clients, the final invoice issued on the day of completion is due for FULL payment within 14 (FOURTEEN) days of issue in order to allow time for the clients accounts department to process the invoice and payment.
If the invoice for commercial clients is not settled within 14 (fourteen) days of issue a late payment administration charge WILL be applied to the value of £150, this will be applied every 7 (seven) days that the invoice remains unpaid for a maximum of 28 (twenty-eight) days.
If payment has not been received after 28 (twenty-eight) days of the invoice being issued, All In The Wrap WILL escalate the matter to our legal team for collections, incurring additional costs.
Any additional costs (additional material or extra items) added during the installation will be reflected in the final balance and must be paid upon receipt of the final invoice.
20 B -: No Deposit Payment Received
Failure to submit a deposit within the designated holding period will result in the release of the date and potential cancellation of your booking.
20 C -: Payment Receipts
Payment receipts will be issued to the client upon clearance of payment in our account.
20 D -: Accepted Final Payment Methods:
Residential Clients Only.
Cash: Payment is due immediately to the lead installer upon job completion.
ALL CLIENTS
Credit/Debit card: Payment is due immediately to the lead installer upon job completion via an Invoice Payment Link.
Please click on the link provided on your invoice to pay the amount shown.
Direct Bank Transfer: This is only accepted when completed in front of the lead installer and they must have confirmed with head office that the payment has been received prior to leaving the clients premises.
Please note that cheques can only be accepted with prior agreement from the director of All In the Wrap Ltd.
Cheques are to be made out to All In The Wrap Ltd and will incur a charge of £35.
If a cheque does not clear a fee to the value of 10% of the total balance outstanding WILL be applied and a new invoice WILL be raised and will become payable only by either CASH or DIRECT BANK TRANSFER.
21 -: Changes
The terms and conditions pertaining to colour modifications and quantity adjustments represent fundamental elements of our service offering.
We acknowledge the potential for evolving preferences, thus clients are afforded a period of up to 28 days before the installation date to request alterations to chosen colours or reductions in quantities.
It is crucial to emphasize that accommodating colour changes is generally viable prior to placing material orders with our supplier.
However, beyond this stage, if bespoke sizes have already been fabricated, implementing alterations becomes unfeasible and will result in additional costs for which the client will bear responsibility prior to confirmation of the booking.
This approach ensures informed decision-making for our clients and enables us to deliver customized solutions while effectively managing resources.
22 -: Alternative Options
To proceed with the initially chosen colour option, or for the client to procure new material at their own expense (in addition to their original invoice).
Alternatively, to rearrange the installation date (pending availability of the installation team and materials, with an additional administration fee of £250).
It is sometimes possible to change or add additional items, depending on availability and upon acceptance of a revised quote.
The ability to modify or include additional items is subject to availability and the acceptance of a revised quote.
23 -: Cancellation of Installation by All In The Wrap Ltd.
All In The Wrap Ltd maintains the right to terminate installations or orders in cases where the client has created hazards within the installation area or has caused disruptions with the installation team, which may include instances of verbal or physical abuse, without providing a refund.
24 -: Reschedule
We acknowledge that unforeseen circumstances may arise, and in the event of an emergency, one alternative installation date (subject to availability) is permitted at no additional cost.
Following this one-time courtesy rescheduling, any further date changes will incur a fee as outlined below.
Up To 14 days before confirmed installation date -: £400
14 days or more before confirmed installation date -: £200
Instances may arise where we can offer an earlier installation date.
Clients are not obligated to accept an alternative date, and the original booking will be honoured if declined.
However, it is crucial for clients to be aware that not accepting an alternative date will result in the deposit NOT being refunded.
If a job is cancelled by the client with less than 28 days’ notice before the installation date, there will be no refund of any monies paid.
This policy covers administrative costs, production, material ordering (materials cannot be returned once ordered), site visits, and all off-site related works.
If the cancellation is done by the client 28 days or more before the installation date, a 25% deposit will be refunded, less a 10% administration fee (of the total invoice amount).
Any refund will be issued via bank payment for 25% of the deposit (minus the 10% admin fee).
Refunds, if issued, will take a minimum of 28 days to reach the client from the date of issue.
26 -: Cancellation During Installation
If for ANY reason the client decides to cancel the vinyl wrap job once the installation team is on site (this includes the client being dissatisfied with the installation or choosing not to proceed with the wrap, such as disliking the colour or finish), and an alternative date cannot be agreed upon or the client does not desire an alternative date, the client agrees that NO REFUND will be issued.
This policy is in place to offset the costs of any materials purchased for the job (which cannot be returned to the supplier once ordered), the installation team’s time and travel expenses, as well as other administrative costs.
Any outstanding labour or additional material costs will be invoiced, and if payment is not received within 7 (Seven) days, the invoice will be referred to our collections team which will incur further costs that the client WILL be liable for.
27 -: Commercial Works
All prices/quotes provided for commercial work are exclusive of VAT.
Material Invoice MUST be paid in full prior to any work commencing.
ALL final Invoices for commercial works are issued with a 14-day payment term, allowing sufficient time for processing by the client’s accounts department prior to payment (a late payment fee of £150 will be applied to all commercial works invoices if not paid within the 14 day payment term).
Our General Terms & Conditions are applicable to both Residential and Commercial Clients.
28 -: Waste
The refuse (waste) which is accumulated during installation is not the liability of All In The Wrap Ltd (as we are NOT a licenced waste disposal company) to remove and dispose of, removal and disposal of refuse from clients premises is subject to charge of £50 per black bin bag (as we have to pay to dispose of any waste), this cost will be applied to the final invoice of which the client will be liable for.
Please advise if this is required pre installation (this service is subject to availability and current government guidelines).
29 -: Aftercare/ Maintenance
Upon completion of your wrap installation all wrapped surfaces should be maintained by the client using the following techniques when cleaning.
All vinyl wrapped surfaces (please see heading silicone for instruction care on silicone sealer) should be cleaned using damp microfibre cloths only (cloths must be free of dust, grit, grease, oil, bleach, spirits before use) and our architectural anti bacterial surface cleaner.
All areas involving folds, joins, butt joints, overlaps, silicon seals, corners, ends, fragile surfaces, anchor points.
Aforementioned areas require extra care, minimum pressure and attention when cleaning.
30 -: Improper care or neglect will void installation/material warranties.
Stains like turmeric, curry, tomato based products should be cleaned immediately and be treated like a porous worktop similar to granite or marble, failure to do so and improper care may result in light staining and is solely clients responsibility.
Failing to use a cutting board resulting in the vinyl wrap being damaged is NOT covered in the warranty and WILL result in a call out charge OF £250 being applied to the repair invoice.
31 -: Guarantee Summary
Our vinyl is guaranteed by the manufacturer for between 5-10 years depending on material, this includes bubbling, fading, cracking, delimitation and yellowing.
This does not cover client error, neglect and damages.
All installation work carried out is guaranteed for 12 months from the start date of the installation, an installation guarantee certificate will be issued within 14 days of installations being completed.
All disputes are subject to assessment and cause determination.
32 -: Repairs.
If any repairs arise please allow our team up to 28 (Twenty Eight) days to address.
Any repairs visible from 1 metre or more warrant an assessment.
Any newly identified post installation repairs should be reported within 24 hours of installation in writing to our Head Office Address and sent by Royal Mail Recorded Delivery and NOT by telephone call or email as this help maintain a record of your report.
Also note all repairs are subject to assessment and cause determinations.
Guidelines explained at sign off for care to be followed at all times.
33 -: Abuse Towards Our Staff.
We have a zero tolerance policy against any forms of abuse towards our staff, our installers reserve the right to cease installation and report to head office immediately if any form of abuse is made towards them, if required the relevant authorities WILL be notified.
