Terms & Conditions
All In The Wrap Ltd prides itself on delivering a high standard of products & customer service.
PLEASE READ OUR TERMS & CONDITIONS CAREFULLY & IN FULL
BY ACCEPTING YOUR QUOTE & PLACING YOUR VINYL WRAP INSTALLATION ORDER,YOU ARE ACCEPTING & AGREEING TO OUR GENERAL TERMS & CONDITIONS.
FAILURE TO READ AND UNDERSTAND OUR GENERAL TERMS AND CONDITIONS IS NOT THE RESPONSIBILITY OF ALL IN THE WRAP LTD.
In case a customer is dissatisfied with any of our products or services, we expect the customer to formally notify us in writing.
All notifications MUST be submitted to our Head Office address within fourteen (14) days.
Only Royal Mail Recorded Delivery Letters will be accepted.
Notification by email or telephone call will NOT be accepted as notification & WILL invalidate any claim.
Failure to notify us within this period shall void any further action taken by the client.
Our Head Office does not have the facilities to accommodate visitors so please DO NOT ATTEND.
Head Office
All In The Wrap,
113 South Road,
Haywards Heath.
West Sussex.
United Kingdom.
RH16 4LR
Email -: [email protected]
Phone -: 01444 459130 (option 1) – (9am -5pm Mon – Fri)
(We try to respond to emails within 72 hours where possible, this does not include weekends or bank holidays)
Initial Estimate (Quote)
Our initial estimate is based on a physical viewing of your premises & relies on the information provided by the client.
If a physical viewing is not possible, virtual viewings can be scheduled by appointment only.
Please note that all Virtual Consultations will only provide an estimated cost, as unforeseen issues may not always be visible during a video consultation.
Whether it’s a virtual consultation via Zoom video call or pictures emailed to us the estimate given is approximate & is always subject to change following a physical viewing.
A design consultant’s report is essential to provide a detailed estimate.
Price adjustments may occur due to additional items being added by the client, upgrades or changes in materials used, required repair work before installation, or additional materials needed.
The lead installer will inform you if there are any additional costs before work continues.
Unless the client instructs us not to order additional materials or carry out additional work, these additional costs WILL be applied to the final invoice.
No work will commence until the client is informed of any adjustments & has provided approval.
If the client declines, the additional works or materials will not be carried out or ordered, which may result in the work not being completed
2A -: Material Price Increases
Due to the unprecedented circumstances we are currently experiencing, it is possible that there will be adjustments in the prices of certain materials used in your project.
In the event of such adjustments, there may be an impact on the overall cost of the project, potentially leading to an increase.
Please be assured that we are fully committed to keeping you promptly informed of any changes as they arise, ensuring transparency & clear communication throughout the process.
Your satisfaction and understanding are of utmost importance to us & we will strive to navigate these challenges together with transparency and integrity.
2B -: Additional Materials Required During Installation.
If additional materials are required during the installation, the lead installer will inform the client about this,
such as due to the addition of items (than the original quote was based on) or if the client is not satisfied with the finish & the client requests the panels to be re-wrapped,
The job will only proceed once the client has verbally confirmed their approval of ordering the additional materials.
If the client refuses to pay for the additional materials, the installation will proceed without the additional items being wrapped, potentially resulting in an incomplete job.
The cost of the additional materials will be added to the client’s final invoice.
3 -: Our Office Hours
Monday -: 9am – 5pm
Tuesday -: 9am – 5pm
Wednesday -: 9am – 5pm
Thursday -: 9am – 5pm
Friday -: 9am – 5pm
Saturday -: CLOSED
Sunday -: CLOSED
Bank Holiday Weekends -: Friday – Monday -: CLOSED
4 -: Installation Hours.
Monday – Friday -: 9am – 5pm
Saturday -: Only By Appointment (this incurs additional labour cost)
Sunday -: CLOSED
Bank Holiday Weekends Friday –: Monday -: Only By Appointment (this is charged at double normal rate)
Important Notice:
Any additional hours beyond the specified duration will result in an additional charge of £65 per hour or part hour, per installer on site,
this additional cost will be included in the client’s final invoice & the client will be responsible for payment.
5 -: Social Media Enquiries.
All social media enquires MUST be submitted through our social media (FaceBook, Twitter, Instagram) & will be responded to within 72 hours (excluding weekends & Bank Holidays)
6 -: Availability
During periods of high demand or staffing issues we reserve the right to cease all correspondence & implement public notice through appropriate channels.
i.e. -: website/social media. regarding availability.
In accordance with the stipulated terms & conditions, in times of heightened demand or shortages in staff availability,
we uphold the prerogative to discontinue all forms of communication & proceed with the dissemination of public notifications via designated channels,
specifically the website & social media platforms.
This course of action ensures transparent & timely updates pertaining to the availability of our services or products,
thereby maintaining an open line of communication with our esteemed clientele.
7 -: Fixtures & Fittings
7A -: Screws
When removing the screws necessary to complete the panel, we cannot be held liable for any pre-existing faulty screws breaking or snapping.
If possible, replacement screws can be supplied at a cost of £5 per screw, subject to availability (this is not guaranteed).
7B -: Hinges
Hinges can be a crucial component in various applications and industries.
The selection of the right hinges is essential for ensuring smooth & reliable operation.
Whether it’s for doors, cabinets, or other mechanical systems, the quality & durability of hinges play a significant role in the overall functionality & longevity of the application.
If any faulty or damaged hinges are discovered during installation, we will promptly inform the client.
We cannot be held responsible for any resulting breakages or damage.
New hinges can be provided and installed, with prices starting at £20 per hinge.
Should the client choose not to select this option at the time of order, the additional cost will be added to the final invoice & the client will be responsible for this expense.
7C -: Handles
Whilst we take every effort & exercise reasonable care during the removal process,
we cannot & will not be held responsible for pre-existing faulty handles nor any resulting damage,
such as screws snapping or the rounding off of screw heads.
We offer complimentary fitting of handles for clients who supply replacement handles different from those removed.
All necessary parts must be provided at the start of the installation.
If the quality of the handles are subpar, we will assess whether fitting is feasible.
We retain the right to decline fitting second-hand or low-quality handles due to faulty fittings or wear & tear.
If the client did not initially request handle replacement but makes such a request during installation, this can be accommodated (where feasible),
at an additional cost starting from £35 per handle (excludes fitting) fitting of replacement handles is £10 per handle.
7D -: Kick Boards
We take great care in handling all aspects of the installation process.
However, we cannot be held liable for any damage to existing fixtures, fittings, wall coverings, brickwork, plaster work,
tiles, painting & decorating, flues, electrical work, or lighting that may occur during the installation process.
8 -: Worktops & Other Panels
Any worktops or other panels requiring repair before being wrapped must be thoroughly repaired at the client’s expense & to a satisfactory standard prior to the installation.
This applies unless the client specifically requests such repair during the pre-installation inspection,
in which case there will be an additional charge of £50 per panel that requires repair prior to the wrap installation.
If the need for repair has not been communicated during the pre-installation inspection, an additional charge of £50 per panel will be added to the final invoice,
the client will be informed before the wrap installation begins.
It is imperative that ALL silicone around the sink, hob, up-stands & worktop edges be removed by the client, unless this service has been requested during the pre-installation inspection,
if the sealant has not been removed to the required standard & requires our installations team to complete removal,
this will incur a charge of £50 which is payable by the client on the final invoice.
The client is accountable for improving the condition of the existing worktops, up-stands, joining bars, or any other surfaces being wrapped before the installation.
This must be done to a satisfactory standard.
If, on the day of installation, the condition is found to be below the required standard, the installation may be suspended until the necessary repair is completed.
9-: Colour Matching
When we are partially wrapping kitchens, bathrooms, bedrooms, furniture or other items,
we cannot guarantee a colour match to existing colour, or guarantee a match to a previously wrapped/partial wrapped area.
Vinyl wrap is produced in batch quantities & colour shade differences may occur from batch to batch.
To mitigate this, it is highly recommended to have the entire project wrapped on the same installation date.
While our team strives to achieve the closest possible colour match,
it’s essential for the clients to select from the available products/samples & their confirmation is required before the installation process.
This approach helps in aligning expectations and ensuring a satisfactory outcome for the project.
10 -: Finish
The quality and smoothness of the vinyl application depends greatly on the surface it is being applied to.
Even small imperfections can become noticeable once the wrap is installed.
Additionally, the environment in which the wrapping takes place is crucial.
The vinyl conforms to the surface it is applied to, meaning pre-existing damage, dust & grain will be reflected in the finished result.
It’s important for customers to address any unfinished joinery work (raw wood surfaces MUST be sanded & prepared with primer prior to the installation taking place,
All In The Wrap DO NOT take responsibility of the finish if the client has not prepared the surface correctly & imperfections are visible),
dusty flooring, cooker grease, splashes & pet hairs must be removed & addressed before installation to avoid delays caused by these issues.
(All In The Wrap DO NOT accept responsibility if the surface is not prepared & perfectly smooth prior to the installation of the wrap.)
In most instances, contaminations should not exceed 5% of the total area on average.
All In The Wrap Ltd disclaims any liability for environmental conditions;
it is the client’s responsibility to adequately prepare the room.
We strongly advise addressing any discrepancies through sanding/smoothing before proceeding with the installation.
Any concerns should be raised during the viewing/estimation/pre-installation assessment phase.
It is the client’s responsibility to rectify issues such as raw wood, painted wood, chipped surfaces, or similar issues prior to installation.
Please note that if minor imperfections may become visible after installation due to inadequate panel preparation by the client,
this does NOT entitle the client to cancel the job or insist in additional material to be applied without cost (any additional material that the client requests WILL be chargeable on the clients final invoice).
11 -: Pre Existing Conditions
Cabinets, doors, drawers, kick-boards, worktops, up-stands, corner edging, wine racks, open shelving, trim, splash-backs, tiles, overhangs, shelving, housings,
brackets & uneven wall surfaces will significantly impact the overall effectiveness of the vinyl wrap installation.
We exercise diligence & precision in every stage of the installation process.
Any independent concerns will be carefully documented by the lead installer & reported to the head office.
12 -: Sealant
It is crucial to finalise the colour choice for the silicone sealer before installation.
In the absence of a specific silicone sealant selection by the client, our senior installer will default to using white sealant.
Should the customer desire an alternative colour that has not been specified prior to installation,
the silicone sealant will not be applied & the responsibility of finishing the installation will fall to the client.
Our decorative silicone application comes with a 3-month warranty & any future replacements will be the client’s responsibility.
We strongly recommend annual replacement by a third-party mastic application professional.
Adhering to common practice, silicone should be replaced annually & it is the client’s responsibility to ensure proper upkeep, care & timely replacement when needed.
The drying time for any finishing silicon seal is approximately 4 to 6 hours.
It is important to avoid the areas highlighted by the senior installer during this time.
Although not mandatory, it is recommended to refrain from using the wrapped area for 4-6 hours upon completion of the installation.
We advise that silicone seals should be replaced every 16-24 months following the installation.
This responsibility lies with the client.
PLEASE NOTE
Extra care is essential when cleaning silicone-sealed areas.
All In The Wrap Ltd will not assume responsibility if the sealer lifts due to improper care, heavy cleaning, or abrasive solutions.
In such cases, it is the client’s responsibility to arrange for a replacement.
We strongly advise using a soft sponge & a non-abrasive, antibacterial architectural surface cleaner to gently clean these areas.
Please note that the decorative application provided during All In The Wrap Ltd installations is a paid for service although not essential,
as the architectural vinyl application is fully sealed & watertight upon installation.
13A -: Decorating / Renovations
We strongly recommend that our clients ensure all necessary renovations & decorating work are finished before the scheduled vinyl wrap installation.
This precaution is essential to minimise the risk of damage to the vinyl wrap from other tradesmen before, during, or after the installation process.
13 B -: Cleaning
**ATTENTION**
Before installation, it is MANDATORY & CRUCIAL to thoroughly deep clean ALL surfaces that will be wrapped
(this service can be requested and is additional to the installation).
The area to be wrapped must be completely dusted & degreased, with all kitchen surfaces cleared & all drawers emptied before the installers arrive
(unless you have also chosen the pre-clean option when making the booking).
13 C -: A guide on preparing for your vinyl wrap.
To ensure the successful application of the wrap, it is imperative to conduct a thorough & comprehensive dusting & vacuuming of all surfaces that will be wrapped.
Additionally, a complete degreasing & preparation process using architectural surface cleaner, such as isopropyl alcohol rubbing gel (spray form), must be carried out.
This meticulous preparation is essential to ensure that the surfaces are smooth to the touch, free from any traces of grease, dust, paint, or glue.
It is crucial that the client fulfils the responsibility of maintaining the cleanliness & readiness of the surfaces to be wrapped,
as this will directly impact the quality & longevity of the wrap application.
By adhering to these rigorous preparation standards, you can significantly enhance the overall result & effectiveness of the wrapping process.
13 D -: Please Ensure Before Installation.
Ensure our Installation Team have uninterrupted access to all areas being wrapped.
All work surfaces should be clear with no obstructions blocking entrance/exits for installation team access.
There should be no items/clutter in any areas where our installers will be working in.
The pre installation steps are essential & should be carried out by the client to ensure no interruption to installation.
This is also essential in the overall quality & longevity of the wrap being applied, it is also an essential part of the installation warranty terms & conditions.
A compatible architectural wrapping environment is required to ensure the best possible finish.
A full deep clean & degrease of the full area being wrapped to the required standard & all obstructions removed from required access areas is necessary.
In the event our installation team arrive & the surfaces being wrapped are not prepared to the required standard,
the installation team will be required to prep all surfaces to the required standard before the wrap installation can start.
**This will incur an additional charge of £250
(this additional cost WILL be applied to the final invoice & the client WILL be liable for this cost, the client will be made aware by the lead installer upon their arrival)**.
In most instances we can accommodate this extra workload, however, there may not be sufficient time to complete preparation & installation in your allocated booking date.
In event of this being the case we will have to cease installation & will offer our next available installation date.
(NO REFUND WILL BE OFFERED UNDER OUR CANCELLATION POLICY IF THE CLIENT REFUSES A NEW DATE)
It is of utmost importance to emphasise the significance of these pre-installation requirements, as they not only contribute to the smooth progress of our installation team
but also play a critical role in the quality & durability of the architectural wrapping.
Adherence to these guidelines is paramount for ensuring compliance with our installation warranty terms & conditions, ultimately safeguarding the longevity of the wrap.
Thus, it is imperative that the designated areas are meticulously prepared in advance, allowing for uninterrupted access & a conducive environment for the wrapping process.
In the unfortunate event that our installation team arrives at the site & finds the surfaces inadequately prepared,
it will be necessary for them to undertake the preparation themselves, in line with the required standards.
Consequently, an additional charge of £250 will be incurred for this service, which will be reflected in the final invoice.
It is essential for clients to be aware that they will be liable for this cost & our lead installer will communicate this upon arrival.
While we strive to accommodate such additional workload in most cases,
it is important to note that there may be instances where the allocated booking date does not allow for the completion of both preparation & installation.
In such circumstances, we regret to inform you that we will be unable to proceed with the installation & will need to reschedule for the next available installation date.
As per our cancellation policy, no refund will be offered if the client refuses the new date, underscoring the importance of thorough preparation prior to the scheduled installation.
14 -: CANCELLATION POLICY – Please also read our RETURNS AND REFUNDS POLICY
If the client decides to cancel the installation for any reason, there will be NO REFUND of any payments made (as per our cancellation policy).
If a deposit has not been received, the client’s materials & deposit invoice WILL still remain active,
as the client has entered into a legally binding contract by accepting their quote & agreeing for us to proceed with their installation.
Materials are automatically ordered once the quote has been accepted to cover non-returnable supplier costs, as well as the time, planning & costs of our installation teams.
For any reason that leads to the client’s decision to cancel the installation, it’s essential to understand that our cancellation policy adheres to the principle that once a client has committed to the installation
(by accepting their quote), the associated costs & commitments come into effect.
This policy has been put in place to account for the non-returnable supplier costs, as well as the time, planning & expenses incurred by our installation teams.
We strive to ensure that the process from quote acceptance to material orders is as transparent & efficient as possible & this commitment is reflected in our policy regarding cancellations.
ALL CLIENTS ARE MADE AWARE OF & AGREE TO OUR CANCELATIONS POLICY & OUR REFUND POLICY AT TIME OF CONSULTATION & WHEN ACCEPTING THEIR QUOTE / ESTIMATE & PLACING THEIR ORDER
When it comes to our services, we hold the satisfaction & peace of mind of our clients in high regard.
We ensure that all clients are fully informed about cancelations policy & refund policy at the time of accepting their quote or estimate & when placing their order with All In The Wrap Ltd.
This approach not only promotes transparency but also fosters a strong sense of trust & understanding between our clients & our business.
Our commitment to clarity & honesty from the outset reflects our dedication to providing a seamless & satisfactory experience for all our valued clients.
By booking their vinyl wrap installation & submitting their deposit, all clients affirm their agreement to these policies.
It is explicitly stipulated that no refunds will be issued under any circumstances.
All In The Wrap Ltd shall not be held responsible in the event of the client’s failure to thoroughly review our General Terms & Conditions
15 -: PRE-INSTALLATION & DURING INSTALLATION
Work Area Guidelines
Whilst we are working in the designated areas, such as worktops, shelving & display cupboards (ensuring all glasses are completely removed where possible),
it is crucial to maintain a clear & organised space.
We pay close attention to the working area, including the floor, workspace & entrance/exits, as well as drawers, glass cupboards & cupboards, where access to hinges is required.
Additionally, appropriate lighting in the working area is imperative for optimal conditions.
For safety reasons, it is mandatory to keep all children & pets out of the work area at all times, this is essential for maintaining a secure & hazard-free environment.
We always strive to provide a job completion time, but we cannot guarantee this & there may be instances where your job exceeds the allocated time.
In such cases, additional costs per hour or part hour will be added to the final invoice due to unforeseen circumstances.
We will make every effort to promptly notify you of any changes.
All requirements such as appointments, delays, schedules & additional trades must be clearly outlined by the client before & during the installation.
We endeavour to accurately estimate installation durations & have contingencies in place.
However, we reserve the right to cancel any job without notice if there is a breach of our standard Terms & Conditions at any point before or during the installation.
Please note that we do not maintain a large stock of vinyl wrap & there may be instances of material shortages, discontinuations & delivery issues with 3rd party suppliers,
which can result in delays ranging between 3 and 12 weeks.
In such cases, we can offer alternative similar products, if the client declines the replacement, they acknowledge that there will be no refund of any monies paid.
Despite jobs being scheduled & materials ordered in advance, our reliance on suppliers & courier companies for timely deliveries means that unexpected delays beyond our control
can impact the start time & job completion time.
Once again, we will endeavour to inform you as soon as possible in such situations.
16 -: Installation
Our installation teams strives to be on site between 9am & 10am.
Start times may vary depending on factors such as distance, traffic, deliveries, unforeseen circumstances, or 3rd party delays.
Please note that additional time for job completion may be required.
While we make every effort to accommodate our clients, there are instances where new installation dates may be necessary or additional time will be needed to complete the job.
The working day for our installers concludes no later than 5pm, unless alternative arrangements have been made with our head office.
If the client insists on extending the installation team’s working hours, an additional cost of £65 per hour per installer will be incurred & added to the final invoice.
For health and safety reasons, no access is permitted to the working environment during installation unless specifically requested by our installations team.
It is essential to provide full uninterrupted access throughout the installation.
Prior to the installation, all necessary items should be removed from the area, eating arrangements must be taken care of,
personal items should be removed & all pets must be kept clear of the work area.
Unavoidable superficial damage may occur during installation to existing wall coverings.
All In The Wrap Ltd hold no liability for condition of pre existing paint work or decorating work (pre or post installation), any concerns should be addressed pre-installation.
Please be advised, any existing paintwork, wall papering/coverings maybe affected during wrap installation.
All In The Wrap Ltd hold no liability for any decorative damage during installation,
i.e.-: wall coverings, splash-backs, wall paper, paint, plasterwork, tile, grouting, coving, silicone seal, flooring, cupboards & surrounds.
It is very rare where cases occur of decorative damage, however they are out of our control as we can come into contact with these areas during installation process.
We always employ a reasonable care policy during all aspects of installation.
17 -: Persons on site & any person under 18 years of age
Any persons under the age of 18 MUST be accompanied by parents/guardian at ALL times & strictly not permitted access to working area during installation.
Clients are required to remain (or a clients representative that has authority to make decisions on behalf of the client) on site & must be readily available during the installation times
-: Monday to Friday from 9am to 5pm, & Saturdays from 10am to 3pm for job completion, sign off, and payment.
18 -: Appliances
Washing Machines, Dishwashers, Fridge Freezers, Tumble Dryers, Microwaves, Wine Fridges.
All In The Wrap Ltd hold no liability for damage incurred to any of these items during installation, although extensive care is taken throughout installation.
If a client wishes to have a wrap applied to any of these areas & requires the removal of these appliances,
it is the client’s responsibility to arrange for their removal before the installation & to refit them after the installation by a relevant tradesperson.
If these areas have been requested to be wrapped & upon our installation team’s arrival these appliances have not been moved,
the installation team will only wrap areas they have access to, typically to the width of a hand.
An alternative date or dates to wrap these areas will be offered at an additional cost of £65 per day, per installer (additional to the standard daily labour rate).
If the client chooses not to have the item wrapped, no refund for the material ordered will be given under our cancellation & refund policy.
19 -: Kick-boards
Unless prior arrangements have been made, All In The Wrap holds no responsibility for altering pre-existing kick-boards.
If kick-boards are omitted, for example, if a new floor has been fitted, it is the client’s responsibility to re-fit kick-boards or to ensure they are altered to fit before wrap installation.
If any additional joinery work is required, the client will be advised.
There is an option, subject to charge & availability, where we can offer this service, however, it should be arranged before installation.
20 -: Booking Procedure
20 A -: Payment Schedule Deposits
A NON-REFUNDABLE deposit equivalent to the Materials & Prep/Prime Work value must be paid upon acceptance of the quote.
This payment is required before the installation to confirm the installation date.
ALL DEPOSITS ARE STRICTLY NON-REFUNDABLE
The booking date will be provisionally held for 24 hours without the deposit.After the installation is completed & signed off by our senior installer,
the client will liable to make full payment (with no deductions) for the remaining balance, covering the labour costs & any additional expenses incurred during the installation
by either CASH, BANK TRANSFER or CARD PAYMENT in accordance with our General Terms & Conditions.
For ALL Residential Clients the final payment MUST be settled on the final day of installation prior to the installation team leaving the premises,
the client can request an invoice, if the requested invoice is not paid within 7 (seven) days of issue additional administrative charges of £150 per 7 (seven) days
from the date of the invoice being issued will be applied to the final amount due & a new invoice with these charges will be issued superseding any previous completion invoice.
ALL Commercial Clients, the final invoice issued on the day of completion is due for FULL payment within 14 (FOURTEEN) days of issue
in order to allow time for the clients accounts department to process the invoice & payment.
If the invoice for commercial clients is not settled within 14 (fourteen) days of issue a late payment administration charge WILL be applied to the value of £150,
this will be applied every 7 (seven) days that the invoice remains unpaid for a maximum of 28 (twenty-eight) days,
If payment has not been received after 28 (twenty-eight) days of the invoice being issued, All In The Wrap reserves the right to escalate the matter to our legal team for collections,
this WILL incur additional costs of which the client will be liable for.
Any additional costs (additional material or extra items) added during the installation will be reflected in the final balance & must be paid upon receipt of the final invoice.
20 B -: No Deposit Payment Received
Failure to submit a deposit within the designated holding period will result in the release of the date and potential cancellation of your booking.
20 C -: Payment Receipts
Payment receipts can be issued to the client upon request & clearance of payment in our account.
20 D -: Accepted Final Payment Methods: Residential Clients Only.
Cash or Credit/Debit Card: Payment is due immediately to the lead installer upon job completion (the lead installer will have access to take card payments before leaving site).
ALL CLIENTS
Credit/Debit Card: Payment is due immediately to the lead installer upon job completion.
Direct Bank Transfer:
This is only accepted when completed in front of the lead installer, confirmation of payment being received must be given by Head Office before leaving the clients premises.
PLEASE NOTE THAT ALL IN THE WRAP LTD NO LONGER ACCEPTS CHEQUES AS A METHOD OF PAYMENT
21 -: Changes
The terms & conditions pertaining to colour modifications & quantity adjustments represent fundamental elements of our service offering.
We acknowledge the potential for evolving preferences,
thus clients are afforded a period of up to 28 days before the installation date to request alterations to chosen colours or reductions in quantities.
It is crucial to emphasise that accommodating colour changes is generally viable prior to placing material orders with our supplier.
However, beyond this stage, if bespoke sizes (less than 50 meters) have already been fabricated,
implementing alterations becomes unfeasible & will result in additional costs for which the client will bear responsibility prior to confirmation of the booking.
This approach ensures informed decision-making for our clients & enables us to deliver customised solutions while effectively managing resources.
22 -: Alternative Options
To proceed with the initially chosen colour option, or for the client to procure new material at their own expense
(in addition to their original invoice).
Alternatively, to rearrange the installation date (pending availability of the installation team and materials,
with an additional administration fee of £150).
It is sometimes possible to change or add additional items, depending on availability and upon acceptance of a revised quote.
The ability to modify or include additional items is subject to availability and the acceptance of a revised quote.
23 -: Cancellation of Installation by All In The Wrap
All In The Wrap Ltd reserves the right to terminate any installation or orders & refuse to return to the site in cases where the client has created hazards within the installation area
or where the client causes disruptions, upset or alarm or distress to the installation team,
this may include (but is not limited to) instances of hostile behaviour, verbal or physical abuse, discrimination or bullying without providing a refund,
all matters of such nature WILL reported to the relevant authorities and may result in the client facing legal action against them.
24 -: Reschedule
We acknowledge that unforeseen circumstances may arise & in the event of events beyond our control,
one alternative installation date (subject to availability) is permitted at no additional cost.
Following this one-time courtesy rescheduling, any further date changes will incur a fee as outlined below.
Up To 7 days before confirmed installation date -: £400
8 days or more before confirmed installation date -: £250
Instances may arise where we can offer an earlier installation date.
However, it is crucial for clients to be aware that not accepting an alternative date will result in the deposit NOT being refunded.
If a job is cancelled by the client with less than 28 days’ notice before the installation date, there will be no refund of any monies paid.
This policy covers administrative costs, production, material ordering (materials under 50 meters in length cannot be returned once ordered), site visits & all off-site related works.
If the cancellation is done by the client 28 days or more before the installation date, a 25% deposit will be refunded, minus a 10% administration fee (of the total invoice amount).
Any refund will be issued via bank payment for 25% of the deposit (minus the 10% administration fee).
Refunds, if issued, will take a minimum of 28 days to reach the client from the date of issue.
25 -: Cancellation During Installation
If for ANY reason the client decides to halt or cancel the installation either once the installation team is on site
or if a call back for snag repair/s is refused & the client instructs another company to continue the installation or complete the snag repair/s,
(this includes but is not limited to) the client being dissatisfied with the installation, the installation team or choosing not to proceed with the installation, such as disliking the colour or finish),
an alternative date cannot be agreed upon with the client or the client does not desire an alternative date, the client agrees that NO REFUND will be issued.
If the installation team feel that the client has been hostile, abusive, disruptive or verbally or physically abusive towards them,
it is our safety policy at All In The Wrap Ltd, that all staff are instructed under hostile circumstances to remove themselves, ALL equipment & materials from the premises
to a safe location & request assistance from the local police.
WE ARE WITHIN OUR RIGHTS TO REFUSE TO RETURN TO THE LOCATION.
This policy is in place to protect our staff, our business & our equipment & NO REFUND is given to offset the costs of any materials purchased for the job
(which cannot be returned to the supplier once ordered), the installation team’s time & travel expenses, as well as other administrative costs.
Any outstanding labour or additional material costs will be invoiced,
All In The Wrap LTD will NOT be held liable for costs that the client incurs by instructing another company to complete the works or rectify any snags.
If payment is not received within 7 (Seven) days, the invoice will be passed directly to our collections team which will incur further costs that the client WILL be liable for.
The relevant authorities will also be notified.
26 -: Commercial Works
All prices/quotes provided for commercial work are exclusive of VAT (as we are NOT VAT registered)
ALL Material invoices MUST be paid in full prior to any work commencing.
ALL final Invoices for commercial works are issued with a 14-day payment term,
allowing sufficient time for processing by the client’s accounts department prior to payment
(a late payment fee of £150 will be applied to all commercial works invoices if not paid within the 14 day payment term).
Our General Terms & Conditions are applicable to both Residential & Commercial Clients.
27 -: Waste
The refuse (waste) which is accumulated during installation is not the liability of All In The Wrap Ltd (as we are NOT a licensed waste disposal company)
to remove & dispose of, any vinyl wrap can be deposited within your recycling bin (please remove from the bin liner prior to doing this) as it is fully recyclable & PVC free,
any cloths or application sponges can be placed in household waste, the removal & disposal of refuse from clients premises is subject to charge of £50 per black bin bag
(as we have to pay to dispose of any waste at our local amenity site as a commercial entity),
this cost WILL be applied to the final invoice of which the client will be liable for.
Please advise if this is required pre installation
(this service is subject to availability & current government guidelines).
28 -: Aftercare/ Maintenance
Upon completion of your wrap installation all wrapped surfaces should be maintained by the client using the following techniques when cleaning.
All vinyl wrapped surfaces (please also read the heading silicone for instruction care on silicone sealer)
should be cleaned using damp microfibre cloths only & our architectural anti bacterial surface cleaner
(which can be purchased form our installation team at a cost of £29-99p per 1 litre spray bottle),
(cloths must be free of dust, grit, grease, oil, bleach, spirits before use)
All areas involving folds, joins, butt joins, book joins, silicon seals, corners, ends, fragile surfaces, anchor points require extra care, minimum pressure & attention when cleaning.
29 -: Improper care or neglect WILL void ALL installation/material warranties.
Stains like turmeric, curry, tomato based products should be cleaned immediately & be treated like a porous worktop similar to granite or marble,
failure to do so & improper care may result in light staining, resulting in voiding your warranty & is solely clients responsibility.
Failing to use a CUTTING BOARD OR PLACE MAT could result in the vinyl wrap being damaged & WILL VOID the warranty,
this WILL result in a call out charge OF £75 (£150 for out of hours, weekends & bank holidays plus an hourly rate of £65)
being applied to the repair invoice or a call out invoice being issued with all costs incurred if the client decide to not have the repair carried out).
30 -: Guarantee Summary
Our vinyl is guaranteed by the manufacturer for between 5-10 years depending on material,
this includes (but is not limited to) bubbling, fading, cracking, delimitation & yellowing (excluding any products used by the client that will stain).
This guarantee does not cover client error, neglect & intentional damages.
All installation work carried out is guaranteed for 12 months from the start date of the installation (not the completion date),
an installation guarantee email will be issued within 14 days of installations being completed.
All material issues are subject to assessment & cause determination
(the final outcome is determine by the manufacturer & NOT All In The Wrap Ltd.
31 -: Repairs.
If any snags arise or a repair is required please allow our team up to 28 (Twenty Eight) working days (not including weekends to address.
Any repairs visible from 1 metre or more warrant an assessment.
Newly identified post installation repairs should be reported (within 48 hours of installation being completed) in writing to our Head Office Address.
This MUST be by Royal Mail Recorded Delivery & NOT by telephone call or email
(THIS MUST INCLUDE TIME & DATE STAMPED PHOTOGRAPHS OF THE ISSUE/S) as this help maintain a record of your report.
Any post installation issues reported by telephone or email will void any future claims made by the client.
ANY POST INSTALLATION REPAIRS NOT NOTIFIED TO ALL IN THE WRAP LTD WITHIN THE 48 HOUR NOTICE PERIOD IN WRITING BY RECORDED DELIVERY
TO OUR HEAD OFFICE ADDRESS WILL NOT BE COVERED UNDER ANY WARRANTY & WILL INCUR A CALL OUT FEE PLUS COSTS TO MAKE THE REQUIRED REPAIR.
Also note all repairs are subject to assessment and cause determinations.
Guidelines are explained at sign off for care to be followed at all times.
32 -: Abuse Towards Our Staff.
We have a zero tolerance policy against any forms of verbal or physical abuse.
If the installation team feel that the client is being hostile, abusive, disruptive, verbally or physically abusive towards them,
they are instructed to remove themselves, ALL equipment & materials from the premises to a safe location & request assistance from the local police.
WE ARE WITHIN OUR RIGHTS TO REFUSE TO RETURN TO THE LOCATION.
This policy is in place to protect our staff, our business & our equipment.
NO REFUND will be given, this is to offset the costs of any materials purchased for the job (which cannot be returned to the supplier once ordered),
the installation team’s time & travel expenses, as well as other administrative costs.
Any labour costs that would have incurred for the duration of the installation & any material costs will be invoiced,
the client WILL be liable for all costs & must pay this within 24 hours of issue.
All In The Wrap LTD will NOT be held liable for costs that the client incurs by instructing another company to complete the works or rectify snags (if any)
If payment is not received within 24 (Twenty Four) Hours, the invoice will be passed directly to our collections team which will incur further costs that the client WILL be liable for.
The relevant authorities will also be notified.
WE RESERVE THE RIGHT TO REFUSE TO RETURN TO THE CLIENTS PREMISES TO PREVENT FURTHER DISTRESS, UPSET OR ALARM TO OUR INSTALLATIONS TEAM.
ANY SOCIAL MEDIA OR OTHER POSTS OR COMMENTS TO OTHERS MADE BY THE CLIENT THAT CAUSES DISTRESS, UPSET OR ALARM TO OUR STAFF OR THAT ARE DETRIMENTAL TO OUR BUSINESS WILL BE DEALT WITH BY OUR LEGAL TEAM